Stripe 21 is a Service Provider, specialising in the implementation and management of both legacy and Next Generation Network (NGN) IP voice , data and internet services. Our Management Team has developed highly efficient automated business processes and systems over the last 10 years, to enable the exciting growth, expansion and product portfolio enhancements unique to our business.
We deliver best-in-class managed services with the UK's highest quality and availability guarantees. This is formalised in a comprehensive wrap-around Service Level Agreement.
Marketing and Sales
Stripe 21's loyal and ever-increasing reseller base has brought some fantastic opportunity to the business over the last 5 years, and we thank them enormously for their valued and ongoing contribution. Some of the featured case studies will demonstrate the importance of this route to market for the Stripe 21 business, and the benefits our Quality of Service enabled network brings to the Value Added Reseller community. For voice , data and Internet connections delivered , Stripe 21 provides the routine daily maintenance and support as part of our overall managed service.
Now demonstrating an improved on-line order capability, Stripe 21 has adopted a parallel route to market by offering access to a limited number of products and services to end-users directly 'from the factory'. We have already seen tremendous interest from the business community in cutting the cost of their voice, data and internet communications in the current testing economic conditions.
Each and every connection point is managed and monitored 24x7x365 on our state of the art management platform. Our helpful customer service team respond to our online Helpdesk Enquiry system from the platform immediately, and will often clear issues in the managed network before they are noticed by the users or become service-affecting.
Our overall management of customer connections complies with a stringent Service Level Agreement. Additional services such as out-of-hours fault resolution and 24/7 service contracts are all available from our award-winning team.
As a Cisco partner, we operate an end-to-end managed service utilising Cisco networking products and Quality of Service enabled Access Networks. Our Technical Support team have many years of experience in deploying and managing services across the UK and Europe, responding dynamically to texts and alerts from the management platform.
We will usually clear issues in the managed network, internet service or our exceptional managed VoIP hosted telephony platform, before they are noticed by the users or become service-affecting. In addition, trend-reporting enables us to supply on-line or historic network utilisation information and assists with the diagnosis and resolution of complex IP network challenges.
Utilising the skilled in-house resources available to us, Stripe 21 has built a custom billing platform. This incorporates voice minutes, Internet bandwidth utilisation (at 95th percentile), and automated cash collections which means our clients only receive one bill for their entire voice, data and internet service portfolio.