"As you are aware, on the 28th of June 2011 our offices in Sussex were struck by lightning which caused considerable damage to our I.T. infrastructure, with the potential to cause significant disruption to our business for several days. Fortunately this was not the case, thanks largely to Stripe 21.
Shortly after the lightning strike occurred, having realised that we had lost all telephone and internet communications, our Simon Underwood was in contact with your offices to report the problem and from that point on, I am pleased to say,
I don’t think that Stripe 21 could have been more helpful. The level of support that you gave us was fantastic and despite having had a router and a hardware firewall fried by the lightning strike, showing detailed knowledge of our systems and using initiative, Stripe 21 had FlyerTech back up and running within 2 hours.
I am often saying to customers and staff that as a service providing company, we are judged not so much by our day-to-day performance under normal circumstances, but we are judged on how we perform when things go wrong.
Well if this is any kind of acid test, Stripe 21 have passed with flying colours and I am delighted that you are FlyerTech’s communications supplier because your track record now shows that we can count on you when things go wrong.
Thank you once again for your support and please pass on my thanks to your Chris Cleall in particular whose assistance both on the day and the days that followed was invaluable as we recovered from the lightning strike".
- Rick Fieldwick, Chairman – FlyerTech
“On our old Internet connection, we struggled with any kind of real time application such as streaming music, video, radio or live radio. Also reliability was questionable and the internet service was regularly unavailable.
Our new Stripe 21 uncontended internet access has changed the way we work and we are delighted with the service. We will certainly be recommending you as a preferred Internet supplier to our clients in the future”
- Martyn Goody, Head of IT, Cornflake Ltd.
“Due to further expansion and relocation we decided to install a high speed fibre-optic internet connection. Stripe 21 has been a trusted supplier for our internet connectivity for some years so we had no hesitation in placing the order with Stripe 21.
At the same time we moved to Stripe 21’s hosted, or “cloud”, PABX as Stripe 21 was able to deliver a properly converged voice and data solution on its Quality of Service enabled network. So now voice and data share the same connection delivering much simpler administration, lower costs and excellent results.”
- Keith Woollgar, Company Secretary, Strategic Insurance Services Ltd.