helpdesk@stripe21.com
0800 756 2010

Contact Centres

  • Contact Centres

Contact Centres

Multi-Media Contact Centre in the Cloud for Inbound and Outbound Voice, Email, SMS and Social Media Campaigns

Cloud Contact Centres

Multi-media Contact Centre

Inbound Contact Centre and Outbound Dialler

Free Systems Training

from £49.00/m

ENQUIRE

Eloquence Inbound Management

Live Wallboards & Agent Statistics

Free Systems Training

from £19.00/m

ENQUIRE

Call Recording

Extension Recording from £8.00/m

Trunk Recording from £2.00/m

from £2.00/m

ENQUIRE

Features

Hosted Inbound Contact Centre and Outbound Dialler with Synergy (Call Scripter) and Multi-Media Integration

Callmedia is a complete contact centre management system designed to enable contact centre managers to get the best out of their people while meeting service levels for their customers.

​

Callmedia was designed from the ground up to be a multimedia contact centre solution, managing not only telephone calls but emails, web requests, mobile text messaging, social and other media. Its design is based on the very best of modern contact centre philosophy and it has been architected to be extremely resilient and scalable. This is a media independent advanced routing engine which provides sophisticated skills-based routing, priority escalation (tasks can be set to become more urgent as they queue, at a rate of your choosing to meet and adhere to SLA levels), dynamic skill expansion additional groups of agents can be skilled in a queue when it hits certain thresholds such as wait times over x seconds) and database-based routing (routing decisions can be made based on looking up information about the caller in an external database).

The solution will provide a single Task Allocation Engine capable of routing the following media types:

  • Inbound Voice calls
  • Outbound Voice Calls (preview, progressive or predictive autodialler)
  • Email / Fax
  • SMS
  • Web Call back requests
  • Web Chat
  • Ad-hoc inbound and outbound calls
  • Ad-hoc administrative tasks
  • 3rd Party tasks (with integration)

Enquire

Download our Product Sheet (pdf) ›

Eloquence Inbound Agent Management

There is a growing market requirement to audit inbound and outbound telephone calls, some examples include customer support departments or ticket booking departments. This includes the ability to review inbound call traffic against business sales targets and contracted customer service levels, as well as the ability to add and remove agents from the group on demand. The agents may be located anywhere including home workers and mobile agents, but they still need to be tracked, monitored and included in the reporting. This requires call centre reporting and routing functionality to be layered over a standard telephony platform, whether it is provided as new or an existing system.

The Eloquence Hosted IP Call Centre Overlay is designed with High Availability engineered into the managed service to exceed 99.9% availability. Standard package includes:

  • Capacity for concurrent calls (i.e. secure SIP trunk ports) is included in the turn-key package and allows up to 100% burst over the number of concurrent licensed agents.
  • Cisco fully-managed SIP connectivity with guaranteed Quality of Service
  • Licenses are per concurrent user, not restricted to a specific user.
  • Full Automatic Call Distribution (ACD) – longest waiting call to longest idle extension (Eloquence IP PBX only)
  • Eloquence Orderly Queue Call Centre Statistics Management package
  • Hosted Wall Board accessible from any BYOD over the Internet.
  • Secure SSL certificated login key

Enquire

Reporting

Inbound agent management report

Inclusive online wallboard

Outbound agent management report

Download our Product Sheet (pdf) ›

Orex Call Recording

The fastest-growing , lowest-priced call recording solution on the planet.

Enquire

Download our Product Sheet (pdf) ›

“Our new Stripe21 uncontended Internet access has changed the way we work and we are delighted with the service. We will certainly be recommending you as a preferred Internet supplier to our clients in the future.”
Martyn Goody
Head of IT - Cornflake Ltd

“We moved to Stripe 21’s hosted, or “cloud”, PABX as Stripe 21 was able to deliver a properly converged voice and data solution on its Quality of Service enabled network. So now voice and data share the same connection delivering much simpler administration, lower costs and excellent results.”

Keith Woollgar
Strategic Insurance Services Ltd

"The level of support that Stripe 21 gave us was fantastic and despite having had a router and a hardware firewall fried by the lightning strike, showing detailed knowledge of our systems and using initiative, Stripe 21 had FlyerTech back up and running within 2 hours."

Rick Fieldwick
Chairman, FlyerTech

“The Stripe21 network allows us to work as one team across multiple locations and allows us to deliver a consistent service to anyone who walks into any Everyman Cinema.”

Jasper Larson
Everyman Cinema
View Case Studies

Partners