Every one of our customer connections are managed and monitored 24/7/365 on our state- of- the- art Network Operation Control Centre (NOCC). The NOCC allows our professional and friendly customer service team to respond through our online Helpdesk with live information. This often clears issues in the managed network before they are noticed by the users or before they become service affecting.
Our management of customer connections complies with a stringent Service Level Agreement and additional services such as out of hours fault resolution and 24/7 service contracts are all available from our UK support team.
As a Cisco Registered Partner, we utilise Cisco networking products and Quality of Service enabled Access Networks. Our Technical Support staff have many years of experience in deploying and managing services across both the UK and Europe providing network and application performance, security and resilience second to none.