helpdesk@stripe21.com
0800 756 2010

Support

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Support

Stripe 21 UK Customer Service Team are always ready to help you, just call us free of charge or contact us online

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Every one of our customer connections are managed and monitored 24/7/365 on our state- of- the- art Network Operation Control Centre (NOCC). The NOCC allows our professional and friendly customer service team to respond through our online Helpdesk with live information. This often clears issues in the managed network before they are noticed by the users or before they become service affecting.

Our management of customer connections complies with a stringent Service Level Agreement and additional services such as out of hours fault resolution and 24/7 service contracts are all available from our UK support team.

As a Cisco Registered Partner, we utilise Cisco networking products and Quality of Service enabled Access Networks. Our Technical Support staff have many years of experience in deploying and managing services across both the UK and Europe providing network and application performance, security and resilience second to none.

“Our new Stripe21 uncontended Internet access has changed the way we work and we are delighted with the service. We will certainly be recommending you as a preferred Internet supplier to our clients in the future.”
Martyn Goody
Head of IT - Cornflake Ltd

“We moved to Stripe 21’s hosted, or “cloud”, PABX as Stripe 21 was able to deliver a properly converged voice and data solution on its Quality of Service enabled network. So now voice and data share the same connection delivering much simpler administration, lower costs and excellent results.”

Keith Woollgar
Strategic Insurance Services Ltd

"The level of support that Stripe 21 gave us was fantastic and despite having had a router and a hardware firewall fried by the lightning strike, showing detailed knowledge of our systems and using initiative, Stripe 21 had FlyerTech back up and running within 2 hours."

Rick Fieldwick
Chairman, FlyerTech

“The Stripe21 network allows us to work as one team across multiple locations and allows us to deliver a consistent service to anyone who walks into any Everyman Cinema.”

Jasper Larson
Everyman Cinema
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